As a towing company, we have been through a few tows in our lifetime. Naturally, as a client, you may be new to this industry, and thus we have put together the seven things you should know before you accept a tow from us or any other company across this great country.
- Know your coverage
You need to know what your insurance policy covers. You might have roadside assistance coverage, but that does come with limits. As well, if you have been in an accident, there are specific rules and distance limits that come with that. Check your policy as you wait for your driver to arrive and if all else fails, call into the emergency line to get the up to date information.
- Only trust a company that you call
If you are on the side of the road and have requested a towing company, do not deal with an unsolicited tow truck that appears out of nowhere. Although they might have good intentions, we always tell our clients to err on the side of caution to avoid any scammers.
- Make sure to see an invoice before you accept a tow
As a towing operator, we always provide our clients with a printed price or invoice that includes towing fees, storage fees and other charges. As well, we chat with them about where we are towing the vehicle. If you do not have any of this, do not accept the tow until you do. It is your only proof if things go south at the mechanic or the yard.
- Check the company
If you have never dealt with the towing company, do a quick google search. Check out their reviews, and if there are any issues. As well, make sure to check the name of the tow truck company matches both the truck and the documentation, as mix-match documents could be a sign of a scammer.
- Ensure your privacy
A towing company will never require any of your personal information, and thus you should always keep it to yourself. The only thing they may need is a credit card to bill the account, but an honest company will not need your driver’s licence or any other personal information, so never share it!
- If you are suspicious, do not accept the tow
That sinking feeling in your stomach is not there by accident, and if you start to feel suspicious, it might be time to refuse the tow. If the driver refuses to leave or becomes irate, call the police immediately and get to a safe place. Scammers and fraud artists are out there, and we want to ensure our clients know how to avoid these individuals!
The name of the game in towing is trust, and we here at Fairfax Tow Truck deliver that every single day. That is why we shared our six tips to know before you tow, so you can be prepared in case you ever need to call roadside assistance outside of Virginia.