As one of the premier towing companies in the area, we have been providing our clients with some of the top-rated towing experiences in the state. However, even we have to deal with the odd issue client, and thus we have brought together our top four ways on how to best approach the situation and ensure your towing company is good to go.
- Assess the Risk
If you are towing in a newer area, you will need to look at some of the risks in the area, and how you are going to be able to get out of certain tricky situations. No matter if you are dealing with stalled vehicles or wrecks, you will need to be able to ensure both yourself and your clients are going to be safe. This is especially true if you are planning on parking or storing clients vehicles on your property, as depending on your security and part of town, you may have to reassess the risk-benefit analysis.
- Invest in Training Programs for your staff and yourself
A towing company is only as powerful as the drivers around it, and when it comes to dealing with training, investing is always a smart decision. A well-trained driver will be able to better deal with problem clients and will ensure they have an open line of communication both to your office and your clients. They will be able to anticipate risky situations better and will take precautions to ensure further damage is not done to the vehicle. Finally, and most important to us, a properly trained staff will take pride in their work, no matter the situation they are dealing with.
- Realize that you may end up in a Us vs Them situation
The towing business can be tough at the best of times, but when you consider what you are towing, it can dramatically add up. As a consumer and commercial towing company, we do not deal with too many high-risk situations, but if you are the type of company that is dealing with repo or parking law, it can get a little dicey. Make sure that you can recognize the risk, and your drivers will be able to adjust for it.
- Make sure to check your insurance… it is worth it.
As a towing company, one of the most important things you can do on a regular basis is to check your insurance. There are some coverage limits for liability on your insurance, and you will need to regularly ensure that your policy and liability is up to date for your fleet’s needs. A failure to do so could lead to your company with a large bill that insurance will not cover, and that is never a good thing.
As a towing company, you need always to be thinking about the risk of dealing with clients, no matter where you are. From assessing the risk of making sure to check your insurance, minimizing the risk to your drivers and fleet starts with you. Did we miss something?